Genome is backed up by full, professional support. To get an idea of the quality of our support, you can visit the public support forums: http://edge.techtalk.at
Email Support You can send your support questions directly to firstname.lastname@example.org. To let other Genome users benefit from your questions, please submit all other issues that don't touch confidential project areas to the forums.
Included Support Genome Professional Edition includes one support incident free of charge. Reporting bugs of course does not count as an incident. Additional support incident packages can be offered on request. All other support inquiries will be answered based on availability.